mobiles – Page 3

Justification Of What You All Already Thought About My Sanity, And About Orange’s Competence

As I promised a few days ago, I called Orange today to complain that I hadn’t ever received the two messages for which I’ve had the cost refunded. The first couple of people said that there was nothing that they could do, but a lot of harassment and a few calls later, and I persuaded them to send me the latter of the two messages, which is apparently a Christmas greeting.

A few minutes later, my phone beeped to let me know that a new message had been received. A new multimedia message. The body of which was as follows:

You have received a Multimedia Message, which your handset unfortunately cannot support. Please refer to the accompanying text message and follow the instructions to view the message from the web.

WTF???

Did I miss something here?

Orange send me a message to apologise for having charged me for receiving some messages from them, and give me a refund, even though I never received said messages. Can’t find any mention of them on my bill, either.
I complain at length to Orange that I never received the messages that I wasn’t billed for (I don’t mention that I don’t seem to have paid – they might take the refund back out of my next bill or something), and they promise to re-send it.
The message arrives on my multi-media phone – the phone that they know I have and apparently already sent this message to, once, but it’s in a format that my phone can’t understand.
There is no accompanying text message.

Shall I ring them up and complain again?

Orange Gives Me 80p For No Apparent Reason

Today, Orange sent me a text message apologising for charging me for two picture messages earlier this year, and have apparently credited me 80p as a gesture of compensation. The Register reports that this has happened to others, too, but I can’t help but feel that Orange’s mistake is even larger than they thought it was – I never received these picture messages in the first place!

I’m tempted to call them and complain that I didn’t ever receive the two picture messages for which I’m having my money refunded, but as I’m not even sure that I was charged for them, either (can’t see it on my bill), I’ll probably lose me free 80p if I do. Decisions, decisions.

In other news, comment-heavy discussion on the difference between Christianity and Islam on Alec’s LiveJournal [link updated to use Web Archive, which still holds a copy]. Take a look.

Mobile Phone Dangers

I can understand the warnings that you should not drive while talking on your mobile phone, but this extract from a report by the BBC about phone usage in Japan really says it all:

“People in Japan use their mobile phones to do much more than talk… …only this weekend, newspaper ads warned phone users to avoid walking and writing emails at the same time.”